GENERAL TERMS AND CONDITIONS OF SALE
Products purchased on the site sararoka.com they are sold directly by SKR Group srl (hereinafter, “SKR” or the “Seller”), a company, with registered office in Milan, Via Sandro Sandri 1, VAT number and Tax Code 11455010964, Company Register Number 11455010964.
1. OUR COMMERCIAL POLICY
The Seller offers products for sale on sararoka.com and its commercial e-commerce services are available exclusively to consumers. For the purpose of these General Terms and Conditions of Sale, “Consumer” will mean any individual who acts for purposes not related to his own commercial, entrepreneurial or professional activity. The user must not purchase products on sararoka.com if he is not a Consumer.
The Seller reserves the right not to process orders received from users who are not, or who we have reason to believe are not, “Consumers”, as well as any other order that does not comply with the Seller’s commercial policy.
These General Terms and Conditions of Sale (together with the documents herein adduced) govern the offer, transmission and acceptance of purchase orders relating to products sold on sararoka.com between users of sararoka.com and the Seller.
These General Terms and Conditions of Sale do not regulate the supply of services or the sale of products by third parties which the user could access on the sararoka.com site through links, banners or other hypertext links. Before placing orders to, and purchasing products from, such third parties, we recommend that you check the terms and conditions of such independent party as the Seller will under no circumstances be responsible for the provision of services by third parties or for the execution of e-commerce transactions between users of sararoka.com and other third parties.
2. HOW TO CONCLUDE A CONTRACT WITH THE SELLER
To place an order for the purchase of one or more products on the Website, the user must be of legal age, select the products on the Website, select size and color, add the item to the cart and fill in the online order form. by entering all the required information (personal details, shipping address and payment details). To complete the check-out procedure and send the order, the user must confirm his purchase at the end of the check-out page.
Before submitting the order, please read it carefully and correct any errors, as well as read the section relating to Shipping Costs and Times. The user will no longer be able to change the order once it has been sent. On the check-out page, the user will find a summary of the main characteristics of each product ordered and the corresponding unit price (including all applicable taxes or duties), the type of payment that can be used to purchase each product, the costs of shipping and delivery, and the terms and conditions for returning purchased products. Please read our Return & Exchange Policy for further details on how to return a product.
Before submitting the order form for the purchase of products, the user must carefully read the General Terms and Conditions of Sale, print a copy by selecting the print option and / or save it for personal use.
An order will be considered sent when the Seller receives the order form in electronic format and the information in the order has been verified as correct.
The order form will be filed in our database for the period of time necessary to process the orders and, in any case, in accordance with the law. The user can access their order form by clicking on the section entitled Follow your Order, within the Customer Service area.
Italian and English are the languages used to conclude contracts with the Seller.
We will use all reasonable efforts to ensure that the prices and other product information displayed on the Website are accurate and up to date. However, the inclusion of any product on the Website does not imply, guarantee or guarantee that the same is available should the user wish to place an order to purchase it. Consequently, occasionally, if the products are not available, the Seller may not be able to process the user’s purchase orders. Furthermore, orders will not be considered as forwarded and will not be processed if there are insufficient guarantees of solvency or if the orders are incomplete or incorrect.
In these cases, we will inform the user by email that the contract is not concluded and that the Seller has not carried out his purchase order specifying the reasons. If the products on the Website are no longer available at the time of the last access of the user and the receipt of the order form by the Seller, the latter will inform him of the unavailability of the products ordered promptly and in any case within fourteen ( 14) days from the next one in which the Seller received the order. If the order form has been sent and the items that are no longer available have been paid for, the Seller shall refund the amount paid for such items without undue delay.
By submitting an order form to, and entering into a contract with, the Seller, the user unconditionally accepts and undertakes to comply with the provisions of these General Terms and Conditions of Sale. If you do not agree with certain provisions contained therein, the user is requested not to send any order form for the purchase of products on the Website.
Once the user’s order form has been received and processed by the Seller, SKR will send an e-mail confirming receipt of the purchase order, containing a summary of the information relating to the order form (Terms and General Conditions of Sale, main characteristics of the products, detailed price information, payment terms, return policy and shipping costs). Please note that this order confirmation email does not constitute acceptance of the order. The user’s order will be accepted, and the amount due charged to the credit card or other selected payment method, at the time of shipment of the ordered products and of the dispatch of the order shipment confirmation. By means of this tool, the user acknowledges and accepts that the Seller reserves the right to accept his order in whole or in part; consequently, in the event of partial acceptance, the amount will be charged to the card and only the products in the part of the order that has been accepted will be delivered.
At the time of shipment of the goods, the customer will receive an email to the address specified in the purchase order containing the shipping times and the shipment tracking number. The tracking of the shipment will also be available in the reserved area of the sararoka.com website.
3. GUARANTEES AND INDICATION OF PRODUCT PRICES
On sararoka.com, only “Sara Roka” brand products purchased and / or produced directly by the company are offered.
The Seller does not sell used and / or irregular products.
The main characteristics of the products are indicated on the Website, on the page of each product. The products offered for sale on the Website may not exactly match the actual garments in terms of image and colors, due to the Internet browser or monitor used.
Prices are subject to change and will be quoted on our site from time to time, except in cases of obvious error. Please check the final sale price before sending the relevant order form.
Orders placed from countries not included on the “Choose your country” page will not be accepted by the Seller and will be automatically canceled. The Seller will promptly inform the customer in the event that his Order is refused. The Seller currently sells only to consumers residing in the states of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta , Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary).
All products sold on sararoka.com are accompanied by an identification tag. Trying to wear the garments upon receipt, the user must not remove or alter the tag from the purchased products in case he wishes to return them. Any return without a tag will not give the right to reimbursement of the sums paid.
As a Consumer (as defined in section 1.2 above), you are entitled to various legal guarantees including a guarantee that the products supplied comply with the characteristics described on the Website and in the contract entered into with SKR.
All products sold by the Seller are covered by a warranty for lack of conformity, as required by applicable law. The term and requirements of the warranty may vary from country to country and in no case will it be less than 24 months from the date of receipt of the products. We recommend that you check your legal rights before placing an order. The user will inform the Seller of the existence of any lack of conformity within a period equal to two (2) months from the day on which the same is detected. See the Return and Exchange Policy form to understand how to return a defective product or contact our Customer Service for information. In case of lack of conformity, the user has the right to repair or replace the product. If none of these remedies are available (for example because the ordered product is no longer available), the user has the right to request the Seller an appropriate reduction in the price or to terminate the contract and obtain a full refund of the purchase price, with exclusion of standard delivery costs and any costs for additional options.
The payment of the product prices and the relative shipping and delivery costs must be made through one of the payment methods indicated on the order page.
In case of payment by Credit / Debit Card, all details (for example, card number or expiration date) will be forwarded via encrypted protocol to the bank that provides the remote electronic payment services, without third parties being able to access them at any time. way. This information will not be used by the Seller except to carry out the purchase procedure or to issue refunds in the event of returns in compliance with the exercise of the user’s right of return or to report cases of fraud to the police. The price for the purchase of the products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to the user’s current account and / or credit / debit card only upon shipment of the purchased products.
5. SHIPPING AND DELIVERY OF PRODUCTS
The user will receive the products he has purchased at the chosen address.
For specific product shipping and delivery procedures, costs and times, see the Customer Service area. Read carefully what is reported in the section. The information provided in them forms an integral part of the Terms of Sale and, consequently, will be considered as read in full and accepted by the user at the time of placing the order.
6. CUSTOMER SERVICE
For any information on products or on your order, you can contact our Customer Service.
8. OUR LIABILITY
Nothing in these General Terms and Conditions of Sale will exclude or limit our liability to you in the event of fraud, death or personal injury caused by our negligence or inexperience under any law or regulation for the protection of consumers or any other liability that applicable laws declare as non-excludable or limitable.
In no event will we be liable to you for any loss of profit, income, business, income or goodwill; any loss, damage or alteration of data; or any loss or damage that is not a reasonably foreseeable result of our breach of your contract with you or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time of entering into the agreement with you, such loss was contemplated by SKR or you or if you inform us that the loss could occur if we violate the agreement or our legal duty of care.
These General Terms and Conditions of Sale are governed by Italian law. As a Consumer, you will in any case benefit from all the additional rights permitted by the law of the country where you reside. The exclusive forum for any dispute that may arise in connection with this purchase contract will be the court of Milan (Italy) or the competent court at the user’s usual place of residence or domicile, if applicable.
10. CHANGES AND UPDATES
These General Terms and Conditions of Sale may be amended from time to time as a result of the introduction of new laws and regulations or for other reasons, at our sole discretion. The new General Terms and Conditions of Sale will be effective from the date of publication on the Website. By continuing to browse and purchase on the Website, you agree to be bound by these new terms. In any case, the new terms will not apply to orders already sent by the user.